Refunds and Returns Policy

Effective Date: 1/26/2025

At SportLair.com, we are committed to ensuring a hassle-free shopping experience. Please review our Refunds and Returns Policy, including our Free Returns process, for detailed information about returning or exchanging items.

Overview

You have 15 days from receiving the item(s) to return your order without explanation, provided the following conditions are met:

All items are in perfect condition and in their original packaging.
Safety seals are intact, and all labels are retained.

How to Apply for a Return

Request a Return:
Contact us at support@sportlair.com with the following details:
- Order number.
- Reason for the return (optional).
- Photos of the item(s) (if applicable).
Shipping Instructions:
Once your return request is approved, we will provide detailed instructions, including the return shipping address.
Return Deadline:
Returns must be initiated within 15 days of receiving the item(s). Ensure that the item(s) meet all eligibility requirements.

Free Returns Policy

Multiple Items from the Same Order: If you are returning multiple items from the same order, return them together to qualify for Free Return on all items.
Separate Returns: If items are returned separately, additional shipping fees may apply.

Refunds

1. Refund Process

Once we receive and inspect your returned item(s), you will receive an email notification confirming the approval or rejection of your refund. Approved refunds will be processed promptly.

2. Refund Timeline

Refunds will be processed to your original payment method within 5–10 business days after approval.
The sooner you return your item(s), the sooner you will receive your refund.

3. Refund Method

Refunds will be returned via the same payment method used for the original purchase.

Exchanges

We currently do not support direct item exchanges. Instead, we recommend placing a new order for the desired item after your return is processed. Returns and new purchases are treated as separate processes.

FAQs About Returns

1) What is the deadline to apply for a return?
You must apply for a return within 15 days of receiving the item(s). Ensure all items are in perfect condition, unused, with labels and original packaging intact.

2) Who pays for the shipping costs when making the return?
If you return multiple items from the same order together, Free Return applies to all items. For separate returns, additional shipping fees may apply.

3) How long does it take to be refunded in full?
Refunds are issued after we receive and confirm the returned item(s) meet the return conditions. Processing typically takes 5–10 business days once approved.

4) How do you deliver/deposit the refund?
Refunds will be deposited back to the payment method used for the original purchase.

5) How can I make an exchange instead of a return?
We do not currently offer exchanges. If you wish to replace an item, please place a new order and return the unwanted item for a refund.

Non-Returnable Items

The following items are not eligible for returns:

Perishable goods (e.g., food, flowers).
Intimate or sanitary items (e.g., undergarments, swimsuits).
Hazardous materials or flammable liquids/gases.
Downloadable software and digital products.
Health and personal care items.
Gift cards.

Shipping Returns

If your return request is approved, you will receive shipping instructions. Please ensure the following:

Use a trackable shipping service or purchase shipping insurance for higher-value items.
Ship all items from the same order together to qualify for Free Return.
Shipping costs are non-refundable unless the return is due to an error on our part.